The only comprehensive HELPDESK system entirely integrated seamlessly within your Microsoft Office Outlook, transforming it from a simple email client to a full Fledged service provider.
SupportCalls system is an add-on solution for Microsoft Office Outlook that makes it very easy for your helpdesk team to manage support requests from your end-users submitted by email, phone calls or web.
The following topics discuss some of the important aspects of SupportCalls system, and how these aid helpdesk technicians and managers in performing their tasks productively and efficiently to support ever-growing issues/queries from end-users:
Helpdesk solution right in your Outlook
Log in cases from varied sources
Automatic emails to support cases
Support Request form in Outlook
Assign technicians to cases on the fly
Find information at your finger tips
Integrate a HTTP Gateway or Skype for SMS
Make calls via Skype or phone
Send automatic notifications
Technician Web Access
Knowledge Base
Customer Web Service
Asset tracking & management
Statistics - Reporting, Charting, and Data Analysis
Outlook views
Export cases to a database of your choice
